MAW: Support

Last updated: August 11, 2026

Questions, issues, or feedback about MAW: email playmawapp@gmail.com and we'll get back to you. Below are answers to the most common questions first.

The camera isn't tracking my face

MAW needs an iPhone with a TrueDepth (Face ID) front camera, good lighting, and your whole face in frame. If reps stop registering mid-session:

• Move somewhere with more even light. Avoid strong backlight (like a bright window behind you).
• Hold your phone steady, roughly at eye level.
• Make sure nothing (a case, a finger) is covering the front camera.

My reps feel too easy or too hard to land

MAW calibrates rep thresholds to your own range of motion during onboarding. If reps feel off, you can redo this any time: Profile tab > Settings > Recalibrate Face Tracking. Give each move a genuine, full-effort attempt during calibration. A weak or half-hearted attempt won't help; the app is built to ignore those rather than lock in an easier threshold.

Managing or canceling your subscription

MAW subscriptions are billed and managed entirely through your Apple Account, not by us directly. To view, change, or cancel: Settings app on your iPhone > your name > Subscriptions > MAW. Cancellation is immediate and unconditional, no questions asked, and takes effect at the end of your current billing period.

If you believe you were charged in error, you can also request a refund directly from Apple at reportaproblem.apple.com.

Restoring a purchase on a new device

Open MAW, and on the paywall screen tap "Restore purchases." This reconnects an active subscription tied to your Apple Account; it does not create a new charge.

Is my data private?

Yes. All face tracking happens entirely on your device and is never recorded, stored, or uploaded. Full details in our Privacy Policy. Subscription terms are in our Terms of Use.

Something else

Email playmawapp@gmail.com and describe what happened; a screen recording or screenshot helps a lot if it's a visual bug.